Shipping & Return Policy


We currently ship to the US and Canada only.
Shipping costs and sales tax would be calculated at checkout to reflect on location and the chosen delivery method.
Please allow 2-3 business days for us to process your order before shipping.
Shipping would take several business days based on location and the chosen delivery method.

Returns and Exchanges
Due to the pandemic happening around, pH7 is not accepting returns and exchanges at the moment. We apologize for the inconvenience and appreciate your understanding.
However, we’re always here to help! Please contact us at if you have any questions or concerns regarding our products, orders or any other else!

We treasure your experience with pH7 products. If you’re not 100% satisfied with your order, there’s a 15 days return period! Return/exchange items would be taken with the packaging included, in both original conditions. Returns could be issued for full refund of original purchase price or product with the equal value.

Please notice:
・All items in the sales area would be considered as FINAL SALE, which could not be returned or exchanged.


If you have any questions or concerns regarding this Return & Shipping Policy,
please contact us at:

pH7 Customer Care
227 Grand Street,Brooklyn,NY 11211
Telephone: 718-218-8586

Or send us an E-mail with your request.